1. Introduction

TNW Energy Ltd ("TNW Energy", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our websites at tnwenergy.com and app.tnwenergy.com (collectively, the "Sites"), or use any of our services.

By accessing or using our Sites and services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our Sites or services.

2. Who We Are

TNW Energy Ltd is a company registered in England and Wales. We provide solar energy solutions, including free quotes, site assessments, and connections to our network of certified installers across the United Kingdom.

For the purposes of data protection legislation (including the UK General Data Protection Regulation and the Data Protection Act 2018), TNW Energy Ltd is the data controller.

3. Information We Collect

We may collect the following categories of personal information:

3.1 Information You Provide

• Identity Data: First name, last name.

• Contact Data: Email address, telephone number, postal address, city, and postcode.

• Property Data: Property type, ownership status, whether you have existing solar panels, and interest in battery storage.

• Account Data: If you create an account on app.tnwenergy.com, we collect your email address, password (encrypted), and any profile information you choose to provide.

• Communications: Any correspondence or information you send to us directly.

3.2 Information Collected Automatically

• Technical Data: IP address, browser type and version, operating system, device type, time zone, and language preferences.

• Usage Data: Pages visited, time spent on pages, click patterns, referring URLs, and other browsing behaviour on our Sites.

• Cookie Data: Information collected through cookies and similar tracking technologies (see Section 8).

4. How We Use Your Information

We use your personal information for the following purposes:

• Providing quotes and services: To process your quote request, arrange site assessments, and connect you with our installer network.

• Account management: To create and manage your account on app.tnwenergy.com, authenticate your identity, and provide access to your dashboard and saved information.

• Communication: To contact you regarding your enquiry, send confirmations, and provide updates on your solar project.

• Service improvement: To analyse usage patterns and improve our Sites, services, and user experience.

• Marketing: With your consent, to send you information about our services, promotions, and industry news. You can opt out at any time.

• Legal compliance: To comply with applicable laws, regulations, and legal processes.

• Fraud prevention: To detect, prevent, and address fraud, security issues, and technical problems.

5. Legal Basis for Processing

We process your personal data on the following legal bases under UK GDPR:

• Consent: Where you have given clear consent for us to process your data for a specific purpose (e.g., marketing communications).

• Contract: Where processing is necessary to perform a contract with you or take steps at your request before entering a contract (e.g., providing a quote).

• Legitimate interests: Where processing is necessary for our legitimate business interests, provided these are not overridden by your rights (e.g., improving our services, fraud prevention).

• Legal obligation: Where processing is necessary to comply with a legal obligation.

6. How We Share Your Information

We may share your personal information with:

• Installer network: We share your contact and property details with our vetted, MCS-certified installers to arrange site assessments and provide installation services.

• Service providers: Third-party companies that help us operate our business, such as hosting providers, CRM platforms, email services, and analytics providers. These providers are contractually obligated to protect your data.

• Legal and regulatory bodies: Where required by law, regulation, or legal process.

• Business transfers: In connection with any merger, acquisition, or sale of company assets, your data may be transferred as part of that transaction.

We do not sell your personal information to third parties.

7. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements.

• Quote submissions: Retained for up to 3 years from the date of submission unless you request earlier deletion.

• Account data: Retained for as long as your account on app.tnwenergy.com remains active. You may request account deletion at any time.

• Marketing preferences: Retained until you withdraw consent.

8. Cookies and Tracking Technologies

Our Sites use cookies and similar technologies to enhance your experience, analyse traffic, and personalise content. Types of cookies we use include:

• Strictly necessary cookies: Essential for the Sites to function correctly.

• Analytics cookies: Help us understand how visitors interact with our Sites.

• Functional cookies: Remember your preferences and settings.

You can manage your cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of our Sites.

9. Your Rights

Under UK data protection law, you have the following rights:

• Right of access: Request a copy of the personal data we hold about you.

• Right to rectification: Request correction of inaccurate or incomplete data.

• Right to erasure: Request deletion of your personal data in certain circumstances.

• Right to restrict processing: Request limitation of how we use your data.

• Right to data portability: Request transfer of your data to another service provider.

• Right to object: Object to processing based on legitimate interests or for direct marketing purposes.

• Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time.

To exercise any of these rights, please contact us at hello@tnwenergy.co.uk. We will respond within one month of receiving your request.

10. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include encryption of data in transit and at rest, access controls, and regular security assessments.

While we strive to protect your data, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

11. International Transfers

Your data is primarily stored and processed within the United Kingdom and the European Economic Area. Where we transfer data outside these regions, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the UK Information Commissioner's Office (ICO).

12. Children's Privacy

Our Sites and services are not directed at individuals under the age of 18. We do not knowingly collect personal data from children. If we become aware that we have collected data from a child, we will take steps to delete it promptly.

13. Third-Party Links

Our Sites may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to read their privacy policies before providing any personal information.

14. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically. Continued use of our Sites after changes constitutes acceptance of the updated policy.

15. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

• Company: TNW Energy Ltd

• Email: hello@tnwenergy.co.uk

• Website: tnwenergy.com

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk if you believe your data has been handled unlawfully.